All customer stories
D2C · Fashion
Karaveera
“One dashboard, three couriers. Our ops team went from 4 people to 2.”
+18%
Conversion at checkout via Smart Checkout
-32%
NDR volume via auto-outreach
1
Person now runs ops (was 4)
About the brand
Karaveera is a Bengaluru-based D2C fashion brand known for handloom-inspired sarees and kurta sets. Ships nationwide with a focus on quality unboxing.
The challenge
What wasn't working
- Four-person ops team spending most of their time reconciling couriers and handling NDRs
- COD RTO rate above industry average due to no pre-verification workflow
- Manual courier selection based on gut feel — no data
The solution
How BFast fixed it
- Smart routing to pick the best courier per shipment automatically
- NDR workflows with WhatsApp + IVR outreach
- COD verification for orders over Rs 2000
Want results like these?
Talk to us about your shipping mix — we'll model your numbers before you commit.