Rescue failed deliveries before they RTO
Auto-detect NDR events, reach the customer through their preferred channel, and recover shipments before they head back to origin.
What NDR Management does for you
NDR events raised the moment the courier logs a failed attempt.
Customer gets a WhatsApp with the failure reason and a reschedule button in one click.
If WhatsApp bounces, an automated call attempts to reach the customer.
Customer picks a new address / time-slot from a form — no support ticket needed.
Ops team sees every open NDR in one dashboard with SLA timers.
See which pincodes, couriers, and product categories drive the most NDR.
Three-step setup
Courier scan turns into an NDR event in BFast within minutes.
WhatsApp → IVR → SMS in sequence until the customer responds.
New attempt booked automatically. RTO only if all attempts exhaust.
Real numbers our customers see
Not marketing fluff — outcomes measured from actual customer data across our top 100 brands.
Rescue more shipments
Turn NDRs into deliveries — automatically, before they cost you a return shipment.